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FAQ

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The WMR store™ at WMRshop.com accept no responsibility for variances in colour or style due to the settings on the users monitor.

The WMR store™ at WMRshop.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

1. You have ordered the correct size for the product (if applicable)

2. You are aware of the expected delivery dates for the product

3. The desired quantity is correct

4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the WMR store™ at WMRshop.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of despatch of goods.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel.

Delivery and Shipping

We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as "Available for immediate despatch" then you will receive your order in one of the following ways:


CHRISTMAS 2017 DELIVERY DEADLINES

Please order by the below cut-offs for Christmas 2017:


EUROPE


UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 8pm 21st December. Personalised Items, Standard Delivery, 11pm 18th December. Non-Personalised Items, Express Delivery, 8pm 22nd December. Personalised Items, Express Delivery, 11pm 20th December

BELGIUM

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

DENMARK

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

FRANCE

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

GERMANY

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 12pm 19th December. Personalised Items, Standard Delivery, 11pm 16th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

ITALY

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

NEDERLAND

Non-Personalised Items, Standard Delivery, 12pm 18th December. Personalised Items, Standard Delivery, 11pm 15th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

RUSSIA

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 12th December. Personalised Items, Express Delivery, 11pm 9th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

SWEDEN

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 21st December. Personalised Items, Express Delivery, 11pm 18th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


NORTH AMERICA


CANADA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

MEXICO

Non-Personalised Items, Standard Delivery, 12pm 17th December. Personalised Items, Standard Delivery, 11pm 14th December. Non-Personalised Items, Express Delivery, 12pm 17th December. Personalised Items, Express Delivery, 11pm 14th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December


OCEANIA


AUSTRALIA

Non-Personalised Items, Standard Delivery, 12pm 12th December. Personalised Items, Standard Delivery, 11pm 9th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 12pm 7th December. Personalised Items, Standard Delivery, 11pm 4th December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


ASIA


CHINA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

HONG KONG

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 19th December. Personalised Items, Express Delivery, 11pm 16th December

JAPAN

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 12pm 5th December. Personalised Items, Standard Delivery, 11pm 2nd December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 12pm 4th December. Personalised Items, Standard Delivery, 11pm 1st December. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


MIDDLE EAST


SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 12pm 14th December. Personalised Items, Standard Delivery, 11pm 11th December. Non-Personalised Items, Express Delivery, 12pm 20th December. Personalised Items, Express Delivery, 11pm 17th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 18th December. Personalised Items, Express Delivery, 11pm 15th December


CENTRAL & SOUTH AMERICA


BRAZIL

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 12pm 15th December. Personalised Items, Standard Delivery, 11pm 12th December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 12pm 6th December. Personalised Items, Standard Delivery, 11pm 3rd December. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December


AFRICA


ALL REGIONS

Non-Personalised Items, Standard Delivery, 12pm 30th November. Personalised Items, Standard Delivery, 11pm 27th November. Non-Personalised Items, Express Delivery, 12pm 15th December. Personalised Items, Express Delivery, 11pm 12th December

UK DELIVERIES

FREE UK STANDARD SHIPPING - (up to 2 working days) - Applies to all orders over £75 depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to despatch your order for free. Please allow up to 2 working days transit time from when the order leaves our warehouse. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

UK Standard Delivery - (up to 2 working days) - Ideal for home delivery of non-urgent orders to minimize carriage costs. Up to 2 working days transit times should be allowed from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

Need it faster? UK Express Delivery* - (1 working day) - Express Delivery is 1 working day from when the order leaves our warehouse. Depending on the weight and volume of your order, we will use an appropriate carrier to despatch your order. You need to place your order before 8pm for same day despatch, (UK Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.

Please note if your order exceeds £199.00 in value our courier will require a signature.

*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

UK Click and Collect £4.50 - (over 5000 locations, 2-3 working days) A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.


OVERSEAS DELIVERIES

Standard Delivery International - (3 - 10 days) - A more economical international service, but with a longer transit time. Standard Delivery International takes 3 - 10 working days transit time from when the order leaves our warehouse and does not guarantee a specific delivery date. Available worldwide, with certain restrictions. For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

Express Delivery International - (1 - 4 day) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

Please note: In order to qualify for free standard Worldwide Delivery:

• Order must be under 2kg

• Order must be under £150 in value

• Order must be no larger than 60cm x 60cm x 60cm


ADDITIONAL INFORMATION

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

· Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

· Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

· Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us within 30 days of dispatch. If you do not contact us within this timeframe we will be unable to investigate further and no refund or replacement will be issued.


We hope that you enjoy your purchase from us.

Payments

Which credit/debit cards do you accept?

We currently accept the following credit cards:

  • Mastercard
  • Maestro
  • International Maestro
  • Visa
  • American Express

Which currencies are payments accepted in?

We accept payment in the following currencies:

  • British Pounds Stirling (£)
  • US Dollars ($)
  • Euro (€)

How do I change the currency on the site?

Click the appropriate currency symbol at the top right of the page.

When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.


Where can I find my credit/debit card security number?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.


How long does it take for the transaction to go through?

After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorisation is given before we complete the order.


Can I change my order?

If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.


When will my credit/debit card be charged?

No actual payment is taken until your goods are being packed for delivery. Pre-order items will also not be charged for until your goods are being packed for delivery.

Your Security

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.

We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.


How Secure are You? - As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms. Your details are safer with Internet shopping that with traditional mail or telephone shopping!

How can I tell if the web site is a secure one? - It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does Encryption work? - All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

What else can I do to ensure my details remain safe? - The second way to ensure you have a secure connection is to look for either the GlobalSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or GlobalSign has issued the certificate.

Who are GlobalSign? – GlobalSign Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on GlobalSign please visit their web site at http://www.globalsign.co.uk.

Your Profile

When you have registered or have ordered an item from the WMR store™ at WMRshop.com, a profile will have been created for you. The profile has many useful functions which are detailed below:

Personal Details - You can make amendments to this area as necessary, for example if you move house.

Password Settings - We recommend you change your password frequently - to do this, complete the boxes as required. You can also change your password hint questions and answers here.

Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.

Your Preferences - This section gives you the opportunity to opt in or out of receiving information from WMR store™ at WMRshop.com or our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest poducts!

Order History - This section gives you details of all your past and pending orders with the WMR store™ at WMRshop.com. You can track your order from the moment you place your order, right through until the moment it has been dispatched!

Gift Vouchers & Promotions

WMR store at WMRshop.com do not currently sell gift vouchers or certificates.

Occasionally however, WMR store at WMRshop.com may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers


Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

- When more than one promotion is running at the same time – the highest value offer only will be valid. Not in conjunction with any other offer.

- Discounts will only be available on order values over the amount stated in the offer

- Discounts are only valid until the date published

- Discounts are only redeemable for purchases made on this website (WMRshop.com)

- Discounts are not refundable

- Only one discount may be used per customer per transaction.

- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error, we will do our upmost to ensure the same error does not occur and it is rectified as quickly as possible.


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